Some of you may have noticed a row of 'smileys' on recent emails you have received from us, and if you haven't you will be seeing them soon. So what are they?
They are our way of knowing whether what we are sending out is helpful to you. We all lead busy lives, and as a result communication can suffer. But with one click on a smiley face, and another to confirm your choice, we can measure, on a day-by-day basis, how our communications to you are improving, or whether we have a problem we need to fix. Feedback is simple, anonymous and takes only a couple of seconds. You can even add a comment if you wish to. Try it out by clicking one of the faces above to rate this blog!
The system, known as Tag-Check, was developed by Mike Clargo with the intention of improving communications and relationships between people and organisations; for example, more efficient meetings and emailing. Mike has spent 25 years consulting to organisations and is convinced that many of them could be a lot more effective (and enjoyable) if they were better able to engage the interest of enthusiasm of their people. He created Tag-Check to help them to achieve this.
The Customer Service team at LIFESAVER systems wants to ensure we answer your queries and questions effectively and to a high standard. So, next time you contact us, look out for the little ‘smileys’ on the email, and rate our communication levels with you. We will let you know how we are getting on through the next couple of months, so don’t forget to sign up to our newsletters on the contact us page as well.